At Lomeydries, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
- Returns: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the receipt or proof of purchase with your return.
- Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For defective or damaged products, we will cover the return shipping cost.
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@lomeydries.com, and we will guide you through the process.
- Contact Information: If you have any questions about our return and refund policy, please contact our customer service team at help@lomeydries.com.
Our goal is to ensure that you are completely satisfied with your purchase. Please reach out to us with any concerns, and we will work diligently to resolve them.